Returns & Exchanges
At Calecim Professional, we stand behind the quality of our stem-cell powered skincare and want you to be completely satisfied with your purchase. If you are not happy with your results, we offer a hassle-free return or exchange process within 30 days of delivery.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that the product is at least 50% full and includes all promotional materials received.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location to be sent back to our distribution center.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing